What is the Japanese term for 'contactless payment' commonly used in modern customer service?
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By mastering these modern customer service trends, learners will be able to effectively communicate with diverse customers, utilize current hospitality vocabulary, and implement innovative service practices aligned with Japan's evolving industry standards, enhancing their professionalism and cultural adaptability.
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|---|---|---|---|
| 1 | What is the Japanese term for 'contactless payment' commonly used in modern customer service? |
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Contemporary vocabulary and practices reflecting changes in Japanese hospitality industry.
้ๆฅ่งฆๆฑบๆธ (ใฒใใฃใใ
ใใใใใ) |
| Think of 'contactless' as 'non-contact' in Japanese |
| 2 | How do Japanese staff typically greet customers using modern digital communication channels? | ใใธใฟใซๆจๆถ (ใใธใฟใซใใใใค) - Using polite greetings via email, messaging apps, or chatbots, often with formal language like 'ใใคใใๅฉ็จใใใใจใใใใใพใ' (Thank you for your continued patronage). | Digital greetings mirror traditional politeness but adapted for online interactions |
| 3 | What is a modern Japanese phrase used to politely ask a customer if they need further assistance? | ไฝใใๆไผใใงใใใใจใฏใใใพใใ๏ผ (ใชใซใใใฆใคใ ใใงใใใใจใฏใใใพใใ๏ผ) | Common phrase for proactive help in contemporary service |
| 4 | Name a Japanese term for 'personalized customer experience' gaining popularity in hospitality. | ใใผใฝใใฉใคใบใไฝ้จ (ใใผใฝใใฉใคใบใใใใใ) | English loanword with katakana, emphasizing customization |
| 5 | What is 'omotenashi' and how has it evolved in modern customer service? | ใใใฆใชใใฏใๆฅๆฌใฎใในใใฟใชใใฃใฎ็ฒพ็ฅใงใใใ็พไปฃใงใฏๅใ
ใฎใใผใบใซๅใใใๅฟ้
ใใใใธใฟใซใตใใผใใๅซใใใใซใชใฃใฆใใพใใ | Think of 'omotenashi' as heartfelt hospitality that now includes tech integration |
| 6 | How do Japanese staff demonstrate 'empathy' in modern customer service interactions? | ๅ
ฑๆ (ใใใใ) ใ็คบใใใใซใ็ฉๆฅต็ใซ้กงๅฎขใฎ่ฉฑใ่ดใใ้ฉๅใชใชใขใฏใทใงใณใๅ
ฑๆใฎ่กจ็พใ็จใใพใใ | Empathy involves active listening and expressing understanding |
| 7 | What Japanese term is used for 'online feedback' or 'customer reviews'? | ใชใณใฉใคใณใฌใใฅใผ (ใชใณใฉใคใณใฌใใฅใผ) ใพใใฏ้กงๅฎขใฎๅฃฐ (ใใใใใฎใใ) | Loanword plus Japanese phrase for 'voice of customers' |
| 8 | Name a recent technological innovation in Japanese customer service that enhances guest experience. | AIใใฃใใใใใ (AIใใฃใใใใใ) โ AI-powered chatbots for instant customer support. | Think of AI chatbot as a virtual concierge |
| 9 | What is the Japanese term for 'contactless check-in' at hotels? | ้ๆฅ่งฆใใงใใฏใคใณ (ใฒใใฃใใ
ใ Check-in) | Combine 'contactless' with 'check-in' in katakana |
| 10 | How has the concept of 'sustainable hospitality' influenced customer service practices in Japan? | ๆ็ถๅฏ่ฝใชใในใใฟใชใใฃ (ใใใใใฎใใชใในใใฟใชใใฃ)ใงใฏใ็ฐๅข้
ๆ
ฎใๅฐๅ้ฃๆบใ้่ฆใใใจใณใใฌใณใใชใผใชใตใผใในใๆ
ๅ ฑๆไพใๅขใใฆใใพใใ | Think of sustainability as eco-friendly service |
| 11 | What is the Japanese word for 'multi-language support' used in modern customer service? | ๅค่จ่ชๅฏพๅฟ (ใใใใใใใใ) | Multi-language support is crucial for international customers |
| 12 | Give an example of a polite phrase used to apologize for a delay in service in modern Japanese customer service. | ใๅพ
ใใใใฆ็ณใ่จณใใใใพใใใ (ใใพใใใใฆใใใใใใใใใพใใใ) | Common apology phrase for delays |
| 13 | What is the Japanese term for 'digital feedback form' that is increasingly used after service? | ใใธใฟใซใใฃใผใใใใฏใใฉใผใ | Loanword plus Japanese for 'form' |
| 14 | How do Japanese hospitality providers incorporate 'wellness' into customer service? | ใฆใงใซใใน้่ฆ (ใฆใงใซใในใใ
ใใ) ใงใฏใๅฅๅบทใใชใฉใฏใผใผใทใงใณใไฟ้ฒใใใตใผใในใๆ
ๅ ฑๆไพใ่กใใพใใ | Wellness is linked to health and relaxation |
| 15 | In what way has social media influenced modern Japanese customer service? | SNSๅฏพๅฟ (ใจในใจใใจในใใใใ) ใซใใใๅณๆใฎๆ
ๅ ฑ็บไฟกใ้กงๅฎขใจใฎไบคๆตใๅฃใณใ็ฎก็ใๅผทๅใใใฆใใพใใ | Social media support is key for real-time engagement |
| 16 | What is a common Japanese phrase used to thank customers in digital communication? | ใๅฉ็จใใใใจใใใใใพใใ (ใใใใใใใใจใใใใใพใใ) | Standard phrase expressing gratitude |
| 17 | What does 'contactless service' imply in the context of Japanese hospitality? | ้ๆฅ่งฆใตใผใในใฏใๅฏพ้ขๆฅ่งฆใๆธใใใ้ๆฅ่งฆๅๆฑบๆธใ่ชๅๅใใใใตใผใในใๆใใพใใ | Think of touchless interactions, especially post-pandemic |
| 18 | Name a trend in Japanese customer service related to 'personal data privacy'. | ๅไบบๆ
ๅ ฑไฟ่ญท (ใใใใใใใปใใปใ) ใฎๅพนๅบ โ ้กงๅฎขๆ
ๅ ฑใฎ้ฉๅใช็ฎก็ใจใปใญใฅใชใใฃใฎๅผทๅใ | Privacy is a top priority in modern service |
| 19 | How has 'environmentally friendly packaging' impacted Japanese customer service practices? | ใจใณๅ
่ฃ
(ใจใณใปใใใ) ใฎๆก็จใซใใใใชใฆใผในใใชใตใคใฏใซใไฟ้ฒใใใใฉใณใใฎใคใกใผใธๅไธใซ็นใใฃใฆใใพใใ | Eco-friendly packaging aligns with sustainability efforts |
| 20 | What is the Japanese term for 'digital loyalty programs' utilized in modern hospitality? | ใใธใฟใซใญใคใคใซใใฃใใญใฐใฉใ | Loyalty programs are now often app-based or via digital points |
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